SytelineMaster

A refund check has been received from a vendor and you need to enter it into SyteLine, the following are the steps that you should take to complete this process:

1) Go to Customer Maintenance and add a new customer record with the Vendor’s information.
2) In AP, you currently have a voucher and a payment on this vendor record. At this point, you need to decide whether or not you want this refund reflected in AP Posted Trans. If you’ll never repay this and don’t want the vendor’s balance due to increase, then you won’t enter any transactions on the AP side.
On the other hand, if you will eventually pay them back this amount, then you’ll want to adjust that payment amount, so that this refund is reflected on the voucher. In order to do that, you want to go to Vouchers and Adjustments and create an adjustment voucher against the voucher number, for the amount of the refund (should be a positive amount).
3) If you created an adjustment voucher in step (2), then you’ll need to process Voucher Posting to post that adjustment. If you didn’t, proceed to step (4).
4) In AR, create an invoice for the amount of the refund, using the new customer number that you created.
5) Perform Invoice Posting.
6) In Customer Payments, enter a payment for the new customer number, using the check # and the amount on the refund check.
7) Use Check Posting to post the payment.
Now AR has a zero balance.