SytelineMaster

If your user has processed a customer order shipment incorrectly and needs to do Credit Return or needs to change the invoice date on an invoice generated from Order Entry then follow the steps below…

IF THE ORDER HAS BEEN INVOICED:

1. Ensure that the invoice has been posted through the Invoice Posting form first.  Then go to the Order Shipping form and set the CO Line/Release to Filled and filter on the customer order in question.

2. The line(s) for the customer order you filtered on should appear at which point you will need to select the lines in question and ensure you tick the CR RTN box.  Put in the qty to be returned (as a positive amt) and a return reason code. If you need to reverse your Freight and/or Misc Charges then go to Actions – Edit Freight Charges and type in a positive dollar amount for what you want to give as a credit to this customer (an alternative is to go to the Customer Orders form under the Amounts tab and type in the positive dollar amount in both the Freight and/or Misc Charges fields that you want to credit to this customer prior to step 1).  Lastly on the Customer Credit Return tab select the invoice for which the Credit Memo should be matched to once generated.

3. You will then need to ship the line(s).

4. Once the lines have been shipped if you go to Order Invoicing/Credit Memo and print the credit memo (ensure that you set Invoice or Credit Memo field to Credit memo).

5. Once the credit memo has been generated and printed go onto the Invoice Posting form and post the credit memo.

6. The last step (only if you have forgotten to select the invoice for which the Credit Memo should be matched to on the Order Shipping form) is to match the Credit Memo to the Invoice which was generated incorrectly and this is done by going on the A/R Posted Transaction form and filtering on the customer and then selecting the Credit Memo which was generated by selected the Detail button.  You will then need to set the Apply to Invoice field to the Invoice which was incorrectly generated, doing this will ensure that the Invoice is not outstanding on the customers account.

At this point you may want to make changes to the line before it is reshipped and you can do that in Order Line Maintenance.

7. Go to the Order Shipping form and and filter on the customer order in question and the line(s) should appear with the quantity on it.  You can update any information on the line here if required.

8. Select the line(s) in question ship them as normal.

9. Once the lines have been shipped if you go to Order Invoicing/Credit Memo and print the invoice.

10. . Once the invoice has been generated and printed go onto the Invoice Posting form and post the invoice as normal.

IF THE ORDER HAS BEEN INVOICED AND WAS SHIPPED THROUGH A DELIVERY ORDER
An RMA return and credit must be performed. Return cannot be processed on the Order Shipping screen for these.

IF THE ORDER HAS NOT BEEN INVOICED:

1. Go to the Order Shipping form and set the CO Line/Release to Filled and filter on the customer order in question.

2. The line(s) for the customer order you filtered on should appear at which point you will need to select the lines in question and enter in a negative quantity and a return reason code.

3. You will then need to ship the line(s).